Gates USA Shipping and Returns
Policy For Returns And Shipping
Items that are NEW and UNUSED may be returned within 30 days for a refund. Our policy states that all returned items incur a restocking fee. Not all products come from the same manufacturer restocking fees may vary.
The credit department has 30 days to process and release the credit back to the method of payment used at the time of the purchase. In many cases, you will receive a refund more quickly.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will get the return process started and send you the information on how to return your product(s).
We offer Free Ground Shipping within the Continental U.S. Areas such as Alaska, Hawaii do not have Free Ground Shipping options. Canada has customs fees and taxes that automatically apply at the time of check out.
We offer Express/Expedited shipping options. Those shipping costs are listed at the time of check out should you choose a faster shipping option. Expedited shipping only speeds up the shipping process, it does not speed up lead time. These shipping charges are not refunded if you choose to return your product for any reason.
Lead times may vary based on the manufacturer's availability of the product.